FedEx at Forty: Pushing Boundaries

FedEx innovators lead the way in bold advances.

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“Greener and more efficient.”

FedEx now ships goods of every stripe,
 but it garnered fame in the 1970s for its overnight letters, which Carter describes as “wonderful jump-starts for the company.” Today, print documents still play vital roles in business, and the digital network enhances print possibilities. Take, for instance, FedEx Office Print & Go, which lets customers access and print documents directly from mobile devices and USB flash drives at retail locations. And FedEx Office Print Online offers previewing, archiving, reordering, and tracking features as well as the ability to retrieve files from Google Docs. For these services FedEx was recognized in 2011 with the “Most Innovative New Tech-Enabled Product” award by the publication Information Week, which consistently ranks the company in its top 500 U.S. technology innovators.

At a recent conference in Washington, D.C., Carter used FedEx Office Online to distribute a document. “We were meeting with top execs of companies from around the world,” he recalls. “I had a document I wanted to share with everyone.” So his staff found a FedEx Office near the hotel and had it printed and delivered to the hotel the same day. “That was much greener and more efficient than having people stuff things into envelopes or folders and then toting a box of documents on the plane. This document,” he continues, “could live most of its life digitally. But it needed an off-ramp that allowed it to pop out into the physical world just at the right time and place. FedEx Office Print Online lets us do that.”


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